Let's simulate the actual result of your HD idea as a brief 1 act play I wrote.
Relic: Hey we've applied some balance fixes and new HD graphics to vCoH and you can buy it now for $30! Great news!
Community: So you fixed a few bugs that you should have fixed five years ago and took the community's balance suggestions and are charging $30 for it? Relic sucks. SEGA sucks. You suck. Fire Noun he's a dirtbag!
Relic: But new graphics.
Community: We don't care about graphics, these new graphics aren't as good as the old ones. The graphics make the game run slower on my machine.
Relic: But you asked for this.
Community: Nobody asked to pay $30 for a game we already own.
Even if everyone on COH2.ORG loved it and bought 10 copies we'd still be hundreds of thousands of copies short of even breaking even on something like this.
So no HD Version, thats ok.
As a community manager you should be well aware of the simple fact that people will always complain, no matter what you do. People are different. Something which makes person a happy offends person b. Plus happy people tend to be just happy. The don´t tell you how happy they are. Angry people will.
So it´s part of your job.
Btw if we are at it, still no Relic / Sega presence in the germany community at all since Hardy is gone. :-)
We feel that it's better to support our current players who already bought CoH, rather than to close it and try to make them buy CoH 2015.
Don´t get me wrong it´s cool Sega saved the game with the Steam migration and you guys still do something but there is a sour aftertaste. The technical issues which appeared after the Steam migration are self made. And 2 years after they are still there.
It feels like "oh another year passed, seems like we have to fix some of the bugs we have caused to keep people quite".
And from my perspective "support our current players" means in game bug fix and maybe even balance changes. It´s okay for me if we have to wait on year for a patch (testing balance changes needs a lot of time anyway) but please, patch something which is actually useful and which the people demand.
Your theory.Back it up!
Look who's talking. You do excat the same thing which you are complaining about.
All your posts here are like
"No, you are wrong because i say you are wrong and it´s only me who knows the truth even if i just speculate."
Just stop it. All of you.