I'm just going to put my thoughts here, because they're starting to get a little too long-winded for the shoutbox.
Regarding the title; I heard that the decision to release CoH 3 with 4 factions and 2 campaigns was a decision that was made at the behest of urging from community managers.
You did not remember my post in the shoutbox correctly. I did not wrote that community managers pushed for 4 factions, it was the first wave of the COMMUNITY COUNCIL members (well known guys from the community).
And I still think it was a good decision!
Relic wanted to release with US / Wehr factions - do you think anybody would have been hyped for factions that was alrdy the CoH1 launch factions? I absolutely don't think so. And we should not forget that DAK / Brits as launch factions would never ever happened simply because the US market is so big. (Germany is a big CoH market as well).
And is balance really the reason the game has not met expectations? NO, balance is one of the strengths of the game. There are a lot of factors that hold CoH3 back but 4 factions and balancing are not the reasons.
Releasing the pc version 6 at least 6 months too early is the main reason. Let's say CoH3 would have been released in September then replay mode incl. caster hud would have been released 3 months after release - acceptable, right? We would have had 4 4vs4 maps after 3 months of release and so on....
It's just beyond me how management could put money on the console version but not solve the issue with the community maps. Honestly, if you have a chance to get free, high quality maps FOR FREE then you should prioritize this issue.