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THQShop Refund

14 Mar 2013, 18:47 PM
#1
avatar of Shaks109

Posts: 32

Thank you for contacting the THQ online store.

Per your request, we have cancelled your order and your credit card will
not be charged. You may still receive an order confirmation email since
this is generated as soon as the order is completed.

Does this mean I dont get my ££££MONEY££££ back?
14 Mar 2013, 19:02 PM
#2
avatar of GeneralHell
Honorary Member Badge

Posts: 1560 | Subs: 1

Thank you for contacting the THQ online store.

Per your request, we have cancelled your order and your credit card will
not be charged.
You may still receive an order confirmation email since
this is generated as soon as the order is completed.

Does this mean I dont get my ££££MONEY££££ back?

Euh, the answer is right there? :huh:
14 Mar 2013, 19:35 PM
#3
avatar of Shaks109

Posts: 32

Thank you for contacting the THQ online store.

Per your request, we have cancelled your order and your credit card will
not be charged. You may still receive an order confirmation email since
this is generated as soon as the order is completed.

Sincerely,
Jacqueline A.
THQ online store
Customer Service
thq.cs@digitalriver.com
Email ID: 25367764

Original Message Follows:
------------------------
A shopper has emailed customer service with a request. The following
reasons were selected for the contact, and the specified email address
was given for contact.

Selected Reasons: CancelOrder - CancelDigital - WrongProduct
Shopper Email: artistics18@hotmail.com
Shopper Comments: Order Number: 15786072445

I've found out that now my CoH2 pre order has been affected and now I
want a refund so I can order from different retailer.

Thanks

100% right from the email.
14 Mar 2013, 19:44 PM
#4
avatar of GeneralHell
Honorary Member Badge

Posts: 1560 | Subs: 1

Again, the reply states that they won't charge your creditcard. So you don't have to worry ;)
14 Mar 2013, 19:52 PM
#5
avatar of Shaks109

Posts: 32

Again, the reply states that they won't charge your creditcard. So you don't have to worry ;)


So this means I DO get my money back?
14 Mar 2013, 19:59 PM
#6
avatar of GeneralHell
Honorary Member Badge

Posts: 1560 | Subs: 1



So this means I DO get my money back?

From what I've read and understand from your posts, yes.
Hux
14 Mar 2013, 20:12 PM
#7
avatar of Hux
Patrion 14

Posts: 505

Whoa whoa, wait a minute. do you mean to tell me that he WILL get his MONEY BACK!?
14 Mar 2013, 20:13 PM
#8
avatar of Shaks109

Posts: 32

Thanks for Helping me with this confusion.

:)
15 Mar 2013, 00:29 AM
#9
avatar of crazyguy

Posts: 331

jump backJump back to quoted post14 Mar 2013, 20:12 PMHux
Whoa whoa, wait a minute. do you mean to tell me that he WILL get his MONEY BACK!?



Yes but in either pesos or simoleons
15 Mar 2013, 03:36 AM
#10
avatar of TychoCelchuuu
Senior Caster Badge

Posts: 1620 | Subs: 2

Is OP going to get his money back?
15 Mar 2013, 03:59 AM
#11
avatar of pathfindergold

Posts: 82




Yes but in either pesos or simoleons


Simoleons. I wasn't aware EA bought Relic :P
15 Mar 2013, 05:04 AM
#12
avatar of BlackHorseCav'

Posts: 56

This is why I would never work in the customer service department. I face-palmed so hard I have a scar now. :/
15 Mar 2013, 10:14 AM
#13
avatar of cr4wler

Posts: 1164

Has anyone really been far even as decided to use even go want to do look more like?
15 Mar 2013, 10:31 AM
#14
avatar of GeneralHell
Honorary Member Badge

Posts: 1560 | Subs: 1

jump backJump back to quoted post15 Mar 2013, 10:14 AMcr4wler
Has anyone really been far even as decided to use even go want to do look more like?

Okay, I've read that sentence 5 times now.. And it still doesn't make any sense whatsoever :lol:
15 Mar 2013, 10:55 AM
#15
avatar of Shaks109

Posts: 32

Will be checking my bank statement/transaction to see if I have receive a refund, or if the money was even taken on the 15th sep 2012 (day I ordered)
15 Mar 2013, 11:38 AM
#16
avatar of Finalizer

Posts: 35

Has anyone really been far even as decided to use even go want to do look more like?


15 Mar 2013, 11:39 AM
#17
avatar of AmiPolizeiFunk
Admin Black Badge
Patrion 15

Posts: 16697 | Subs: 12

or if the money was even taken on the 15th sep 2012 (day I ordered)


A good first step, I think we can all agree.

Such a splendid idea, in fact, that one might think you would have done that before making this thread and confusing the daylights out of just about everybody.
15 Mar 2013, 12:23 PM
#18
avatar of cr4wler

Posts: 1164


Okay, I've read that sentence 5 times now.. And it still doesn't make any sense whatsoever :lol:


really? well that sentence is popular enough that when i start out typing it in google, auto-complete gives me this exact example after "has" and a space.
15 Mar 2013, 12:26 PM
#19
avatar of IpKaiFung
Benefactor 115

Posts: 1708 | Subs: 2

this thread makes my head hurt
15 Mar 2013, 12:56 PM
#20
avatar of Shaks109

Posts: 32

Lol, sorry for that, but I myself found the reply very confusing, but I replied back on whether I did receive my refund and this was the reply:
Thank you for contacting the THQ online store.

You are only charged for an order once it is shipped.

The charge you have referenced is a pre-authorization only.

A pre-authorization is a temporary hold to verify that funds are
available when you place an order. Pre-authorizations are typically
removed from your credit card transaction history when the full charge
processes and funds are withdrawn. However, in some cases, this process
can take up to 2 business days. Rest assured, you will only be charged
once for your purchase.

Please note that debit cards may display both the pre-authorization and
the completed payment as full charges for up to 5 to 7 business days
from the date of purchase. If you need assistance removing a
pre-authorization from your debit card transaction history, please
contact your bank or financial institution. We are not able to assist
with this action at the THQ online store.

Sincerely,
Jacqueline A.
THQ online store
Customer Service
thq.cs@digitalriver.com
Email ID: 25367764
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