I know what it is now. It's a survey asking if you found the game well matched etc. Hopefully next time you get that box it will have the questions in.
I'm a bit shocked that Sov random teams can have such loss streaks because I find the opposite in 3s and 4s. The metagame has changed a lot though in the last 2 months and i can see from your comments that you might not be up to date on that at the moment. I'm not a good player but I will try to give some constructive comments from how I see it as primarily an Ostheer player. However I feel you should give it a bit more time to adapt then it should feel more balanced.
Soviet Industry is weaker than before because armour costs more manpower relative to fuel. Soviet armour has been buffed with respect to AI damage.
A T34/76 can almost instantly kill a PGren squad with schreks. If you are seeing blobs of PGs with schreks then ask how they could afford all that ammo.
SU85s are good vs Tigers costwise, especially if you can get them vetted up. You should have some PIVs to aim at before Tigers come out. Elefants are widely used in games now though so you need to be very careful to avoid them.
Soviets are relying a lot on call ins with the new teching costs for soviets. Shermans, T34/85 pairs and the ISU 152 can all do a number on Tigers in right conditions. A con squad/Sherman/Zis can only beat a Tiger if your cons ambush from the back and get an AT nade penetrated before they get mown down. Even then you need to get the best positional advantage. And cost wise, this is balanced. I must admit Tiger is very strong now, I don't like relying on it, but Panthers and T4 in general are so expensive that you only go T4 if you are winning so convincingly that you want to have fun, or if you want to throw the game.
Dont forget guards with button and mark target from the doctrine. This can punish Ostheer armour that gets out of position.
There are so many factors, armour combat and infantry combat have been changed completely, but Soviets have the answers they need. Only problem is meta is a bit stale (games often end up as ISU152 vs elefant battles).
^^ 3 men squads could also work if they gave them some AoE resistance and redistributed health so that it took 2 shots to kill a model by snipers. Snipers are then just as useful but don't force retreats as easily (also as its random which model gets targeted you will often get overkill damage on the same model).
I naturally assumed we'd see some such 3 man squads in the expansion but from screenshots it seems not.
I might be wrong but I think I noticed they get sight increase in buildings which makes it really hard to snipe them. Even if you put a spotter up there to draw fire, the sniper can be suppressed even at its max shooting range. Maybe I'm microing wrong (I normally attack move the building just so the firing arc of the sniper touches the edge of the building). I noticed this especially on crossing in the woods on the west building near the fuel a few times. I thought, perhaps wrongly, that snipers are counters to garrison units.
Multiplayer Sovs and Ost could be free I think no problem. However, due to lack of information how to play the game, I think new players won't stick around. Well I guess people familiar wirh Relic RTT games would figure it out, but for others it must be a nightmare.
Also tanks shred PGs now. Running up to a T34 feels like running up to ISU152 pre March patch. If you could use them in conjunction with mines then it could be some risk/reward fun early AT option but Ostheer only have mines available with Riegel doctrine, even then its 240 munis for a shrek and a couple of Riegels