they might have decided to launch a PR campaign to get one of their critics back on their side.
All they had to do is say sorry; sorry for saying that the game won't have any game play elements behind a pay wall and going back on their word; sorry for that dumb ass post noun made which came off that it was content creators fault the community was toxic; sorry for calling alpha testers unprofessional, people who volunteer to find bugs and provide solutions and seemingly do a better job than their QA department does; sorry to the tournament organisers who they are trying to kill off with their ESL programme.
A simple sorry is all it takes but they are too proud to EVER say that. Instead of repairing bridges they'll just bribe some new guy with cake and coffee but they WILL do something stupid and piss that person off and they will just have another angry person.