Tbh this is kinda naive, they have had many opportunities to listen to the community and learn from their mistakes during CoH2 already, but they haven't done a very good job.
I think they have the game is light years ahead of where it was at release, we now have dedicated servers (kind of), obs mode, five REASONABLY well balanced factions (comapred to coh1 and dow2), etc. etc. list goes on.
I think it's naive to say they haven't improved/ listened/ or haven't done a good job overall.
CoH2 was a bad job originally, they've had a lot of work to do to make it into what it is today. Haven't got everything right, but certainly haven't done everything wrong either!