Obviously I don't speak in any way whatsoever for Relic, however I imagine their process is quite different than this community process.
Based on how other companies in the industry operate I would wager that Relic has (or at least had) some sort of tool that either looks for third-party applications running, or (to put it simply because it is slightly more complicated and technical than this) asks the game client a "question" and the anti-cheat tool knows an expected "answer." If this "answer" is different than the expected/known answer this would be an indication of a modified client, or their tool might do both of these things. Or it might look at the hash values of game files during gameplay to check for modifications. There are many ways they could go about it.
In the case of an anti-cheat tool like this, the accounts flagged by such a tool will be *highly* likely to be cheating in some manner.
All this is to say that, because Relic owns the game and presumably has access to tools that the community does not, the accounts that Relic flags and ends up banning are almost certainly guilty of some sort of an offense. A community investigation on the other had tends to be more subjective because of the implicit biases (good or bad) that players have between each other and the fact that it is more difficult to make a judgement call when it can't be definitively proven that, at a minimum, SOMETHING fishy was going on with a third party application or with the game client itself.
To suggest that Relic bans people on a whim is laughable. It's not at all in their best interests as a company.
Edit: Not going to edit the content of my post, but I wanted to add that Relic says that they have proprietary anti-cheat software in their community code of conduct: https://community.companyofheroes.com/discussion/246443/community-code-of-conduct
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