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russian armor

AA not Starting

17 Nov 2014, 23:36 PM
#1
avatar of siuking666

Posts: 707

Spammed the start button for 30 times.
Nothing happens
Remains in choosing difficulty for 1 min; nothing happnes
Not loading? or just loading that doesn't tell me?
2 more mins -> nothing

Restart game,
30 save games in the list
press anyone; nothing

Verify game caches
ALL GAME CACHE VERIFIED
restart
nothing
17 Nov 2014, 23:38 PM
#2
avatar of Vitor

Posts: 57

Same problem here.
1 of 8 Relic postsRelic 17 Nov 2014, 23:39 PM
#3
avatar of Cynthia_RE
Developer Relic Badge

Posts: 138 | Subs: 14

Can you guys provide us with this information?

- launch steam client
- right click company of heroes 2
- select properties
- select the DLC tab
- list contents of DLC tab


It will help us diagnose. Thanks :)
17 Nov 2014, 23:43 PM
#4
avatar of siuking666

Posts: 707

Can you guys provide us with this information?

- launch steam client
- right click company of heroes 2
- select properties
- select the DLC tab
- list contents of DLC tab


It will help us diagnose. Thanks :)


Here

for god sake, I can't believe I paid for it and i can't even play it when it is out
2 of 8 Relic postsRelic 17 Nov 2014, 23:45 PM
#5
avatar of Cynthia_RE
Developer Relic Badge

Posts: 138 | Subs: 14

Thanks for this! Can you provide me with your Steam ID? You can send me a private message if you'd prefer. We will contact Valve.

Sorry for the frustration this is causing, we'll get you sorted out!
17 Nov 2014, 23:47 PM
#6
avatar of Vitor

Posts: 57

Can you guys provide us with this information?

- launch steam client
- right click company of heroes 2
- select properties
- select the DLC tab
- list contents of DLC tab


It will help us diagnose. Thanks :)



Sure!

https://www.dropbox.com/s/gwvfdgkgtdfsakz/413413431.png?dl=0


17 Nov 2014, 23:48 PM
#7
avatar of siuking666

Posts: 707

Thanks for this! Can you provide me with your Steam ID? You can send me a private message if you'd prefer. We will contact Valve.

Sorry for the frustration this is causing, we'll get you sorted out!


ID: 76561198005198550

Please fix this quickly. Thanks.
3 of 8 Relic postsRelic 17 Nov 2014, 23:49 PM
#8
avatar of Cynthia_RE
Developer Relic Badge

Posts: 138 | Subs: 14

Vitor - can you provide us with your steam ID as well?

siuking666: we're working on it, and waiting to hear back from Valve. Will keep you posted!
17 Nov 2014, 23:52 PM
#9
avatar of Vitor

Posts: 57

Vitor - can you provide us with your steam ID as well?

siuking666: we're working on it, and waiting to hear back from Valve. Will keep you posted!


SteamID: 76561198001604015

Thank you!
4 of 8 Relic postsRelic 17 Nov 2014, 23:54 PM
#10
avatar of Cynthia_RE
Developer Relic Badge

Posts: 138 | Subs: 14

Thanks! Same thing as before - as soon as we hear back, we will let you guys know!
5 of 8 Relic postsRelic 17 Nov 2014, 23:56 PM
#11
avatar of Cynthia_RE
Developer Relic Badge

Posts: 138 | Subs: 14

Just got word back from Steam - this should be resolved. You will both have to restart, though! Let me know once you get in and everything is okay!
17 Nov 2014, 23:56 PM
#12
avatar of siuking666

Posts: 707

I dont want to sound offensive; but...can you guys put some time and test the updates?...

I can't believe the "start" button is not working...
17 Nov 2014, 23:57 PM
#13
avatar of FichtenMoped
Editor in Chief Badge
Patrion 310

Posts: 4785 | Subs: 3

I must admit this support you provide is very good Cynthia! Keep it up :)
17 Nov 2014, 23:58 PM
#14
avatar of Vitor

Posts: 57

Just got word back from Steam - this should be resolved. You will both have to restart, though! Let me know once you get in and everything is okay!


Yup, it worked. I'm now downloading the rest of aa.

Thank you!
6 of 8 Relic postsRelic 18 Nov 2014, 00:01 AM
#15
avatar of Cynthia_RE
Developer Relic Badge

Posts: 138 | Subs: 14

YAY #ThrowsConfetti

ERRYBODY JAZZ HANDS.

Enjoy the game, guys :) Thanks for picking it up!
18 Nov 2014, 00:01 AM
#16
avatar of siuking666

Posts: 707

Just got word back from Steam - this should be resolved. You will both have to restart, though! Let me know once you get in and everything is okay!


Downloading, thanks a lot.

So STEAM screwed me & you over on this. Dammit

You guys should sue them :p
18 Nov 2014, 00:02 AM
#17
avatar of HardworkingBulldozer

Posts: 117

What? How many times did you purchase the WFA? Yeah steam is up to something.
18 Nov 2014, 00:03 AM
#18
avatar of somenbjorn

Posts: 923

I dont want to sound offensive; but...can you guys put some time and test the updates?...

I can't believe the "start" button is not working...


You better be joking. Someone made a post on an unoffical forum, and 20 minutes later the developer has contacted Valve and resolved the issue.


Fuck yeah JAZZ HANDS. Great work Cynthia
7 of 8 Relic postsRelic 18 Nov 2014, 00:03 AM
#19
avatar of Cynthia_RE
Developer Relic Badge

Posts: 138 | Subs: 14

I dont want to sound offensive; but...can you guys put some time and test the updates?...

I can't believe the "start" button is not working...


We did test it. EXTENSIVELY. Technology is kind of a jerk sometimes though, and Gremlins find a way to make our lives difficult even when everything seems to be perfect.

Hope you enjoy the game, and thanks for giving us the info - it helped us get quick action!
18 Nov 2014, 00:07 AM
#20
avatar of TradeGy

Posts: 6

I just want to know but what kind of update are you supposed to download?

I've been downloading a ~200MB, a 1.8GB, a 500MB and now I'm downloading a 1.8GB again. Is download hell soon over? :(
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